Frequently Asked Questions – Family Access
Q: Does Family Access cost money or is there a fee that I have to pay?
A: Family Access is provided free as a service by Mayville School District.
Q: Exactly, what information will I have access to?
A: You will have access to the following:
- A detailed calendar provides options to view any excused or unexcused absences in detail from the convenience of a parents/guardians home or work. Teacher provided e-mail links allow for easier communication between parents and teacher.
- Term and semester grades in the convenience of a single location. In addition, the Grade Comment Screen allows parents to view teacher comments.
- All existing student demographic and emergency information can be easily viewed by parents/guardians and changes requested if corrections are necessary.
- Immunization records that can be printed out and used for your family physician or college admission.
Q: Can I change my login and password?
A: Yes, in the upper right hand corner select my account to change this information.
Q: With all the talk about Internet safety and security, how do I know Family Access is safe?
A: Family Access will use Secured Socket Layer (SSL) encryption as the security layer for data presented on the Web. This is the same encryption system used by sites that accept credit card numbers and other personal data that must be secure. Each individual, whether student, parent, or staff member, must be given a user name and password and be designated as a member of a household linked to a student in order to view Family Access information.
Q: Can other people see my child's personal information on Family Access?
A: Family Access is password protected. As long as you keep your account log-in a safe place it is highly unlikely that anyone else will be able to access or view your child's personal information.
Q: Can I create my own Username and Password?
A: No, the username is a combination of alpha/numeric characters associated with the name of the person listed in our records as the First Parent/Head of Household. The passwords are randomly generated but may be changed by you once you initially log onto the site. Be sure to keep this log-on information in a secure place.
Q: I can't get Family Access to work on my computer. What should I do?
A: Family Access is a Web-based product, so it should work on your computer like any other Web-based application. Family Access works best on the most recent version of your Web Browser. If you can't load the Family Access login screen, you should first check to make sure you have the right web site address, or URL. You can access the Family Access Web-site by going to: http://www.mayvilleschools.com and clicking on Family Access. If you are still having problems call your school during school hours and a staff member will get back to you as soon as possible. Please note that the Mayville School District can provide technical support via e-mail or telephone but does not support off-site technology or software applications. For computer or software problems, please consult your computer dealer or software vendor.
Q: I have a child at Parkview Primary, Mayville Middle School and Mayville High School. Do I need a unique username and password for each child?
A: No, under most circumstances, one username and password will provide you with access to information for each child.
Q: I have forgotten my user name and/or lost my password, what should I do?
A: You may contact the school secretary at your students building, they will be able to reset your password.